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Apologies, Apologies
Salomon Says

Apologies, Apologies

Why saying “I’m sorry” is so difficult.

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Published: May 4, 2013


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Visitor Comments: 12

(12) aaron solomon, October 19, 2014 7:05 PM

Apology totally inadequate. At a minimum a boycott is in order.

(11) SusanE, May 10, 2013 2:07 AM

Who Would Apologize?

PenDOT doesn't apologize to me for road work delays. Boston didn't apologize to the Marathon committee for interrupting the race. The resort doesn't apologize for the hurricane. It's beyond their control and everyone was in it together. Just like your plane ride the pilots and crew were right there being inconvenienced too. Imagine the logistic nightmare all the airlines were going through that night. Maybe they could say we appreciate your patience during this inconvenience.

(10) lt, May 9, 2013 6:32 PM

true apology

everyones comments are commendable but lets take it a step further... when one finally does apologize there should be no ifs ands or buts.. "fessing up" to what was done without rationalizing that it wasnt your fault/not really i who did it/ etc.. is the ultimate apology.so lets start with two words Im sorry and leave it at that.. the reward is greater and the guilt disappears.

(9) marcus, May 9, 2013 5:33 PM

i have trouble finding the RIGHT apology

i often refuse to apologize in an argument with my wife. i realize this morning it is because i am afraid that if i apologize i will reinforce and affirm her belief that she has a right to be angry and resentful towards me over the issue. i try to tell her i'm sorry she is upset and that i have her interests at heart but it only infuriates her that i am not really taking responsibility and instead blaming her for taking offense in the first place. How do you say your sorry for the sake of peace when you really aren't ?

(8) YossieF, May 9, 2013 4:44 PM

It is silly NOT to apologize

Businesses these days don't seem to value their customers, even to the point of offering a simple apology, which cost absolutely nothing. That is why customers on the whole have no loyalty to any company. Years ago, we had good service in department stores, and people used to go back to the same store, AND the same salesperson. They even got calls when the sales person thought they would like something, and it went on sale. Nowadays, you are lucky if you can find a person to help you.
Actually, it is a very stupid policy, and causes a lot of lost business.
In Rabbi Salomon's example, I think people today would switch airlines for just a few dollars, because none of the arlines appreciate their passengers. There is no real reason for loyalty. SOmetimes, when I fly, i feel like I am an intrusion in the lives of airline personnel, rather than a valued customer.

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