The Workplace Covenant
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The Workplace Covenant

The Workplace Covenant

"What do you expect from your job?" In asking this question, we often forget to consider what our employer expects from us.

by Dr. Mark Albion

 

"We are at the center of a seamless web
of mutual responsibility and collaboration...
a seamless partnership with interrelationships
and mutual commitments."
-- Robert Haas, CEO of Levi-Straus

 

More than any other question, I am asked why I left my professorship at Harvard Business School, a decision few people seem to understand. My reason was simple: I was unhappy. Why? Because I knew why I had been hired and what I was expected to do. And it was not what I wanted to do any longer.

Friends continually question me: "Hey, once you're tenured, I thought you could do what you want?" While to an extent that is practically true -- and I can cite many examples of where that has happened – it is not for me. "If someone is paying you to do a particular job," I reply, "I feel a moral responsibility to do it and not play around with what I could do given my position and power."

"Pray not that God is on our side, but that we are on God's side."
-- Abraham Lincoln, 2nd Inaugural speech

A core precept of Judaism is responsibility -- to God, family, community, self. Our theology is not so much about the nature of God, but more about the nature of God's demands on us. We believe that God makes moral demands on us.

God hopes we will reach our potential for humanity by being good to others, and in so doing, grow closer to Him. This moral demand, this sense of the Covenant, tells us that God will hold up His end of the bargain and keep the world running smoothly only if we do so as well, acting like moral, caring human beings.

I find the beauty of Leviticus 17-26 in that this moral code was set down in the priestly, middle book of the Torah. Juxtaposed with the burnt offerings and other sacrifices to God is a moral code of conduct -- a code which God expects us to carry out in return for a life of freedom and glory. Our religion, it might be said, is a two-way street.

There is no truth unless there be a faith on which it may rest."
-- Rabbi Yochanan ben Zaccai

I have listened to hundreds of managers' confidential complaints about what their companies do not do for them. I have heard about how salaries are below competition, but not how the benefits are generous. I have heard about how there is no 401K matching plan, but not that six weeks of paid vacation are mandatory each year. I have heard about the lack to support tools given to succeed, but not that there is a culture that supports trying new things and failing honestly, with no repercussions.

Similarly, I hear from bosses what their staff is not doing for the company. How they can't make decisions on their own, how they don't treat the company's budget with the respect of their own pocketbooks, and how they fail to take initiative when necessary.

In response, I have developed what we call a "Loyalty Constitution."

"Life is a negotiation."
-- Wendy Wasserstein

The loyalty constitution is not a legal contract, but instead a list of expectations on what the community (company) should provide its members and what its members (employees) should provide in return. The constitution becomes a living communication device that is regularly updated. It serves not only current employees, but also can be used as a screening device in hiring.

In an age of "free agents," of employer's complaining about the lack of employee loyalty and vice-versa, a loyalty constitution helps keep you on track so that the needs of both parties are being met. Below are three tips for developing your own loyalty constitution, whether for yourself or your company:

  1. Know What Your Employer Expects

     

    What do I need to do to be doing the job expected of me? To get promoted? To get a raise? Make sure you understand as explicitly as possible what that is. In fact, you might want to try a 5-15 report every Friday.

    A "5-15" report to your boss that takes no more than 15 minutes to write and 5 minutes to read. It can cover things like what went well this week, what didn’t go well, and some ideas or questions for improvement. It is then your boss's job to get back to you on Monday to make sure you are both on the same page.

     

  2. We are All Bosses, too

     

    Just as you have expectations of your company and boss, your staff has expectations of you! Make sure you are meeting their expectations instead of being too busy to responding to their needs and making clear your expectations (as a representative of the company). If you don't, you will lose your best people.

     

  3. Celebrate Small Successes

     

    Community bonds are cemented in sadness, yes, but also by celebrating lots of successes. Little things. Fun things. The more opportunities you create for celebrating, the more you strengthen the resolve behind the loyalty constitution.

    Too often we don't recognize what it is that truly makes us happy, what it is that makes it all worthwhile. We all will spend about 100,000 hours at work. After you deduct the 10,000 hours each of us will spend rebooting Windows, what are you going to do the rest of the time? Whatever it is, make sure you enjoy it.

    Find something to celebrate with your staff this week and watch how bonds can deepen even in this age of speed, downsizing and free agents. After all, aren't we all here to be with a community of people whom we care about and who care about us?

     

    "The task is to achieve compatibility between our occupation and our work,
    between how we 'make a living' and how we live."
    -- Rabbi Byron Sherwin

 

To read more about achieving joy through responsibility, read Chapter 1, "Make Happiness a Habit" of Dr. Albion's New York Times' Best Seller, Making a Life, Making a Living: Reclaiming Your Purpose and Passion in Business and in Life (Warner Books, 2000). The first chapter and excerpts are available on his Making a Life, Making a Living® Website at http://www.makingalife.com/ml2/index.cfm.

Published: June 2, 2001


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Visitor Comments: 4

(4) kathee, March 7, 2008 9:01 AM

It is naive

Our boss has ordered us to get rid of all personal items. There are two employees in our small office and we have a partition to give us a feeling of, at least, a little privacy. She's having that taken out.

Today, she didn't support me when a professor apparently said I wasn't helpful. She didn't ask for my version. She just went ahead and apologized for my not being helpful.

There aren't enough hours in the day to get the work done as it is and she's putting more tasks on us. Our office has always been understaffed, and while the department (at a university) is growing by number of applications, students and faculty, they won't hire more staff to support that growth.

I really hate this job so much. I keep praying and feel as if God's not listening. It's bad enough -- the added workload and the lack of respect, but now we're stripped of our identity (no personal items) and get absolutely no privacy.

Please pray for me. I want out of here so much, but can't afford to take a big cut in pay. I don't know what to do. I keep trying to trust. Whatever happens is His will. But it's so hard and I'm so depressed....

(3) , June 9, 2001 12:00 AM

A Good Lesson to Learn

As a research assistant in an academic medicinal chemistry lab, I spent my first couple of years complaining and commiserating with my coworkers about how bad a manager our primary investigator was, and how he didn't know how to motivate people or praise them when they did well, only to criticize. Morale in the lab was very low. He hasn't changed very drastically, but we all changed our attitudes, after I went and had a discussion with him about how we all felt. For one, he didn't know how unhappy his workers were, and he was upset to learn that. He admitted that he was quicker to criticize than to praise and agreed to try to work on improving. We all realized that he was trained to be a scientist, not a manager; that he wanted to work well with us but just didn't always know how; and that if we just let him know in a respectful way what our needs were, he would try to meet them. There are many good aspects of the job too: the hours are flexible, we get three weeks of vacation, he sends us to professional meetings every couple of years or so, and he really tries to help us get good jobs when we are ready to move on by using his network of contacts. (Notice I did NOT say the pay!!!!) No boss will ever be perfect, but I honestly believe that direct and heartfelt communication between bosses and employees can go a long way toward helping everyone feel more satisfied with their situation.

(2) Yitzchak Nathan, June 7, 2001 12:00 AM

Remember the benefits, too!

The article reminds us we need to remember that our employer expects a lot from us, but that they give us benefits, too. As a manager of a growing regional firm (which wants to be a national one), I try to help celebrate our little successes as they occur to remind my employees and myself that we make our living in the service sector.

(1) nan Aitel-Thompson, June 3, 2001 12:00 AM

Perhaps with clients, but not bosses

My bosses haven't a clue what is effective and moral in my job. This is pretty naive, almost delusional in my world, both in public and private service. But I for sure go with this totally in relation to serving my clients, which are at risk adolescents.

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