The Jewish Ethicist - Careless Cashier
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The Jewish Ethicist  - Careless Cashier

The Jewish Ethicist - Careless Cashier

When returning the extra change will get the cashier in trouble.

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Q. I just noticed that I got extra change from the store, but I'm afraid that if I return it I'll get the cashier in trouble.

A surprising number of readers asked versions of this question. Jewish law provides a clear expression of the dilemma as well as some useful ideas for a solution.

One basic assumption of the question is that in general we must return excess change. This is borne out by our tradition. "If a payment is found short or over from the amount stipulated, it must be returned. . . One who receives money from another, whether as a sale, or a loan, or a repayment, and finds extra, even if the giver doesn't demand the money, if it is something which could reasonable be a mistake . . . it should be attributed to an error." (1)

The other basic assumption of the question is that it is wrong to get the employee in trouble for a mistake he made. This also is often true. Jewish law creates a balance between the harm done to the person informed on and any constructive benefit achieved by telling his wrongdoing. The Torah tells us: "Don't go about as a talebearer among your people; don't stand idly by the blood of your brother" (Leviticus 19:16). The second half of the verse qualifies the first; we shouldn't spread idle gossip, even if it is harmless, but we shouldn't let this stand in the way of preventing a loss to our fellow man if the information we have is necessary for this.

The principle enunciated by the great recent authority Rabbi Yisrael Meir HaCohen is that informing is permissible if it is done as the only way to achieve a constructive purpose, and if in addition no undeserved loss is caused the person spoken of. So in this case we have to ask a number of questions:

  1. Is it really essential to implicate the cashier?
  2. If not, is any constructive purpose achieved by it?
  3. If the mistake is disclosed, is the cashier likely to suffer harm disproportionate to his or her wrongdoing?

If it is not essential to implicate the cashier, for example if the owner or manager has no way to identify the individual seller, then it is not justified to reveal the name unless it is necessary for a constructive purpose. This might be the case if you think the cashier was careless and would be likely to make similar mistakes in the future. But if it was a mistake that anyone could make occasionally then there is no justification for disclosing the mistake; after all, the mistake did not cost the owner anything and he has no reason for resentment.

In the end the proper response turns on the likely reaction of the boss. If you know the boss as someone who will be understanding and not penalize the cashier for an innocent mistake, there is no reason to go out of your way to avoid identifying the cashier, though there is no reason to identify the person gratuitously.

If the boss is justified in penalizing the cashier, for example if you feel the cashier was careless or non-professional, and you feel the reaction will be proportionate (a rebuke rather than firing someone summarily) then you don't need to take steps to hide the cashier's identity.

If the boss's reaction is likely to be excessive -- penalizing a harmless routine error, or making an excessive reaction to another error (for example, firing the cashier for this) -- then you should seek a way of returning the money that will not implicate the cashier. One possibility is to wait a few days until the exact time of your purchase will have been forgotten. Or you can make up some other excuse for the payment, for example implying that you got excess change sometime in the past.

This kind of subterfuge, when necessary, is sanctioned in our tradition. The Talmud tells us: "One who steals from his fellow and hides the sum in an [unrelated] bill, has fulfilled his obligation [to return the stolen money]." (2) This is in effect a sanctioned way to return money for someone who for some reason feels unable to return the money outright. The usual example would be someone who feels that being open about returning the money will cause undeserved damage to himself. (For instance, if you accidentally scratch someone's car and you've carefully evaluated the damage, it may be prudent to leave a phone number without identifying details. You want to pay for the damage caused but not open yourself to harassment and litigation.) But the same principle applies if returning the money directly will cause undeserved damage to someone else.

SOURCES: (1) Shulchan Arukh Choshen Mishpat 232:1-2 (2) Babylonian Talmud Bava Metzia 64a.

Send your queries about ethics in the workplace to jewishethicist@aish.com

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The Jewish Ethicist presents some general principles of Jewish law. For specific questions and direct application, please consult a qualified Rabbi.

The Jewish Ethicist is a joint project of Aish.com and the Business Ethics Center of Jerusalem. To find out more about business ethics and Jewish values for the workplace, visit the Business Ethics Center of Jerusalem at www.besr.org.

Published: December 15, 2007


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Visitor Comments: 6

(6) Leib, December 20, 2007 6:22 AM

Always count your change...

Every time I returned extra money that the cashier gave me by accident, they were always grateful (and sometimes surprised at my honesty). Cashiers can be penalized, written up, and expected to make up out of their own pocket any shortfall in their cash drawer at the end of their shift. Being reminded (by getting back the extra change) usually helps motivate them to count more carefully!

(5) wa lee, December 19, 2007 11:37 PM

cash to be returned to cashier

if a cashier makes a mistake, the money should be returned asap. this is because her balance of net sales recorded, and actual money in the cash register are tallied right after the cashier finishes her stint working. if there is a shortage, it is known immediately, therefore the necessity of returning the excessive cash tendered right away. to do so later would nullify any benefit to the cashier vis a vis the error made.

(4) longworth, December 18, 2007 11:28 AM

When it's not cash?

Several years ago i received a duplicate shipment of product for a hospital. When I approached the shipper he said I did not know how to count and that his people did not make mistakes. Despite the high value of the product when I proved to him there had been an error I received no apology or gratitude, just the removal of the duplicate order. In a similar case i was scolded for turning in the overage. I was told i should have just left with it for now someone was in trouble for making a mistake. Are honesty and integrity bad words in the real world?

(3) Louis Wagner, December 18, 2007 10:50 AM

Return when realizes

I had that happen a few times already..
As I became aware of the error,,I ret-
urned the money as quietly as possible..This kind of situation needs No Fanfare..It's just doing the Right Thing,,It's not my money,nor did I earn it,,There is no reason to make an honest mistake,,into What it Isn't..

(2) Pearl, December 18, 2007 9:00 AM

Why not try this approach?

Try to get the cashier who made the mistake & return the money to him/her directly, this way no other individual is involved in this mishap.

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