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Is it okay to write a negative review online?

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Visitor Comments: 54

(48) Anonymous, June 19, 2013 12:49 AM

Diplomacy at best

Having similar experiences in the past on numerous occasions, I totally identify myself with your experience. If this happens to me again, I think I would write a letter to the management in the restaurant explaining in detail, and would send a copy of the bill. In the past, I have addressed the issue in a respectful manner, right at the moment it had happened, and the results have been satisfying because the restaurant would either not charge me at the end for the entire bill or, did not include the charge for the item in question. But then when they had done that, it made me feel embarrassed. So, after last time it happened I decided that should this happen again, then I will rather write a letter to the restaurant to address the issue, as I am not looking for them to not charge me or my family, but rather for the restaurant to stop the wrong practice. As to the noise, I have been offered to move to another table or to a more quiet location within the establishment. Normally the switch had alleviate the situation for my family and I. Thanks Rabbi Salomon for sharing your experience with us, as by listening to other readers, we tend to learn a lot as well. Another thing I don't appreciate is the restaurant including the tip on the check, and what percentage the customer should give. That is something that it should be up to the customer to give based on good service. The restaurant should be responsible for their employees fair salaries, not based on the customer tip. May Hashem bless you and your family.

(47) Shaine, June 13, 2013 3:26 AM

What then is a review?

I recently wrote a negative review, providing photos which depicted horrible quality. As it goes, I had brought back from NY meat for sandwiches and my Husband, that day had brought back some from the one kosher place in this state. I was aghast at the difference of quality...and the same price, though if you took off the inedible meat, the NY meat was less expensive. The presentation/slicing, the quajlity... just horrible. In these days when you can order overnight, I do not feel that this was out of place, this place ought to step up their game to compete with the world..and the world ought to know there are options.

(46) Eugenia, June 12, 2013 12:20 AM

I believe that the L-rd would require us to state the facts and let each person decide !!

Doesn't the L-rd require that we help each other thereby telling the facts allows each one to decide objectively to go or not to go !! Double tipping is not what the L-rd would approve !! Doesn't it fall under stealing ? Correct me if I am wrong !!

(45) Shoshana - Jerusalem, June 9, 2013 5:10 PM

Jewish law (Halacha)

Your question is: since there is constructive purpose in telling this loshon harah online, are you allowed to do so? The Chafetz Chiam, who is the final word and utmost authority on the laws of loshon harah, clearly states that even if you have a constructive purpose, called in Hebrew "to'eles" there are seven conditions that have to be met and one of them is that you must first try to bring the constructive purpose about in a different manner before speaking the loshen harah. In this case, it would mean speaking to the manager. Maybe he'll say, "you're right, I shouldn't charge for the sushi sauce, and I'll stop including the tip." In which case there is no need to publicize this. Or maybe he'll say, " I think everything is perfect" in which case , you can tell him that you plan to complain online and see what he answers. ( see Orah, comment 42).

To comment 43: It is from our religious texts that we learn morality, and also teach it to the world. Maybe Google into "World Perfect" (R' Ken Spiro) on this website.

At any rate, Jewish law in never a matter of opinion, whether it's Shabbos laws or kashrus or any other legal matter. A competent rabbi always has to be consulted.

The sin of loshen harah is one of the most serious ones in the Torah, and it is punished very severely, It is therefore worthwhile for all of us to learn these laws and review them daily. And may we see the rebuilding of the Beis Hamikdash speedily in our days, Amen.

Anonymous, June 11, 2013 6:44 PM

Very impressed with this. To always let my words be constructive and my opinions few.

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