Four communication skills essential for success in marriage.

by Dr. Meir Wikler

A number of years ago, a nationally syndicated cartoon ran the following comic strip. Two men are sitting at a bar drinking beer. While his friend pays rapt attention, one of the men shares a recent personal revelation. "If I had known what marriage was going to be like, I would have joined the debating team in high school."

Hopefully for most people, marriage is not one long debate. But there are times in every marriage when spouses feel that they are not communicating effectively with each other.

The most obvious example is when couples are quarreling or fighting much too often. A less obvious, but not less common, example of ineffective communication is when one or both spouses feels misunderstood, unappreciated, disregarded or disrespected.

When couples are not communicating effectively, when they are not getting most of their basic needs met in the marriage, I try to teach them one or more of the following four communication skills, which I believe are essential to success in marriage.

Being deficient in even one of these skills can significantly limit what you and your spouse can achieve in your relationship. Being deficient in more than one of these skills can put any marriage at risk.

1. EXPRESSING NEGATIVE FEELINGS CONSTRUCTIVELY

"Negative feelings" refers to those feelings which we generally do not enjoy hearing from others. They include: bitterness, resentment, disappointment and disapproval.

Just as there can be no hot without cold and no up without down, so too there can be no positive without negative. In order to have a successful marriage, therefore, it is necessary for you to know how to effectively express the inevitable negative feelings that you have towards your spouse. If, however, you express your negative feelings in an uncontrolled outburst of violent rage, the consequences for the rest of your family can be devastating. But even if your negative feelings are vented in a more controlled fashion, i.e. if you use sarcasm, ridicule or verbal assaults, the communication will be anything but effective.

Negative feelings have to be expressed in order for couples to be able to adapt and adjust to each other's needs. Holding in all negative feelings will do more harm than good, as tension builds up like an old fashioned pressure cooker.

Aaron is a good example of someone who never learned how to express negative feelings without attacking. Whenever he was upset about something his wife Sarah did or said, he would lash out at her with such venom in his voice and rage on his face that she was terrified. The next day, he would sulk in shame and embarrassment, promising himself and his wife that such outbursts would never be repeated.

One day, Aaron kept swallowing in every comment which Sarah made to him which he felt was disrespectful, derogatory or demeaning. Then, as he was standing in the kitchen, Sarah "stepped over his line" one more time by criticizing him in a manner which he felt was unfair.

Aaron could not control himself any longer. He "calmly" walked over to the sink, took the bottle of dishwashing liquid and squeezed some of it into the pot of spaghetti Sarah was cooking on the stove. Then he stormed out of the house.

Aaron mistakenly thought he could maintain peace at home simply by restraining all of his negative feelings. Many months after the soap-in-the-spaghetti episode, Aaron was still trying to pick up the pieces of the shattered trust between him and Sarah.

So what did Aaron do wrong? What mistakes did he make? And how should he have communicated to Sarah what was bothering him?

Rule #1: Don't exaggerate. Aaron was used to using words such as "always" and "never," which were clearly exaggerations.

Exaggerating helped Aaron let of steam, for sure. Nevertheless, by exaggerating his complaints, Aaron only succeeded in causing Sarah to tune him out. "I don't always do that," Sarah would think and sometimes say out loud, thereby convincing Aaron that he was, indeed, not being heard.

Rule #2: Don't mindread. Nothing is more infuriating than to be told that someone else knows better than you what you were really thinking. In spite of what you say to the contrary, someone is convinced that you had malicious motives or harmful intentions.

Rule #3: Use more "I" statements and less "You" statements. A criticism which begins with, "You…" generally introduces a comment which is perceived as an attack. For example, "You don't show me enough appreciation for all the housework that I do."

Sarah did not feel that she received enough appreciation from Aaron. And she was right. But by beginning her complaint with, "You…" she was eliciting more defensiveness in Aaron than empathy.

It would have been more effective if Sarah expressed her hurt feelings of being unappreciated with "I" statements, such as, "I wish you would acknowledge more often how much work I do at home to take care of you and the children."

Rule #4: Don't generalize. Be specific and try to give examples.

Vague, broad generalizations may make you feel that you have been all inclusive. It may even reassure you that you haven't left anything out. But while it may be very satisfying for the one venting his or her anger, it makes it difficult for your spouse to hear you.

2. LISTENING TO NEGATIVE FEELINGS NON-DEFENSILVELY

Hopefully, you realize that you are not the only one with negative feelings. Just as there are things your spouse does which bother you, there are things that you do which drive your spouse absolutely crazy. Whoops, I may have just broken Rule #1, above. On the other hand, in your particular case, it may not be an exaggeration at all!

In order to complete the communication loop so that messages are properly sent and received, it is necessary for all spouses to learn how to listen to negative feelings without becoming defensive. This is much harder than learning how to express negative feelings effectively. Nevertheless, for a marriage to succeed, both spouses must be able to hear each other's complaints without defensiveness.

"I only meant to…," "Do you know why I said that?" and "Well, you've done the same thing to me plenty of times," are all common examples of defensiveness.

What's wrong with being defensive? Isn't it a good thing to explain your actions and "set the record straight"?

Being defensive signals to your spouse that you are only concerned with being vindicated and not concerned about your spouse's feelings.

No, it's not a good thing. When you start listing all of the reasons why you shouldn't be blamed for some misdeed, you signal to your spouse that you are only concerned with being vindicated and you are not at all concerned about your spouse's feelings.

Suppose you were put in charge of keeping an eye on some chicken in the broiler. And you goofed. It got burned. Your spouse comes into the kitchen sniffing the air and says, "I smell smoke. Is something burning?"

You reply, calmly, "No, there's nothing burning. The chicken just got a little too well done."

"Well done?" your spouse fumes, looking at the crispy, black chicken in the broiler pan. "You call this well done? It's burnt."

"Oh, come on, don't be so fussy," you say trying to downplay your error. "It's just the spices on top that got a little black. There's nothing wrong with the chicken. I love it like this."

"But I specifically asked you to keep an eye on the chicken so it wouldn't burn. How could you let this happen?"

Yes, you made a mistake. But, no, it wasn't the end of the world. And, no, it wasn't worth getting all worked up about. But if your spouse is disappointed that the chicken was cooked longer than expected, by your trying to defend yourself, you are downplaying your spouse's feelings. Your spouse will get the impression that his or her feelings don't count, aren't important and, as far as you are concerned, are not worthy of consideration.

In short, defensiveness on your part only pours grease on the fires of your spouse's temper. It makes your spouse feel unheard and disregarded.

Hold on there, you are thinking. If my spouse is upset because of something I did or did not do, then he or she needs to know the reasons for my actions immediately. Right?

Wrong. In order to assign blame or to pass judgment on you, your spouse needs to take all of the extenuating circumstances into consideration. But if your spouse needs to vent hurt feelings of frustration or disappointment, the extenuating circumstances are totally irrelevant.

3. EXPRESSING POSITIVE FEELINGS WITHOUT INHIBITION

The term "positive feelings" refers to such emotions as: affection and warmth, appreciation and approval, admiration and respect. They are called positive because they usually generate positive reactions in people who experience these feelings, as well as in people to whom these feelings are directed. It is no wonder, then, that many of the words to describe positive feelings begin with the letter "A."

Unfortunately, in western society, people are much more experienced with negative feelings than they are with positive feelings. In school, we were criticized much more often than we were praised. At home, we were punished or reprimanded more often than we were rewarded. And as we were growing up, we had many more opportunities to witness the adults around us venting their fury and frustration than we had to witness them expressing affection and admiration.

As a result of this imbalanced exposure to negative feelings, most people had many more opportunities to learn how to express negative emotions than they did positive ones. So by the time they reach adulthood, they have a greater fluency in the language of negative feelings than they have in the language of positive feelings.

In order to succeed in marriage, both spouses must be able to freely express a wide range of positive feelings to each other.

It is not surprising, therefore, that when these adults marry they find it easier to tell their spouses what they do not like about them than what they do like. Consequently, an important lubricant in human relations is missing.

As I often tell the couples with whom I work, a relationship can be compared to a bank account. If your deposits exceed your withdrawals, your account remains active. If your withdrawals exceed your deposits, your checks will bounce and your account will be closed.

Similarly, if your compliments exceed your complaints, your spouse will pay attention to your grievances. But if your complaints exceed your compliments, your criticism will fall on deaf ears.

In order to succeed in marriage, therefore, both spouses must be able to freely express a wide range of positive feelings to each other.

4. LISTENING TO POSITIVE FEELINGS WITH AWKWARDNESS

Some people can never accept a compliment. If someone tries to commend them, they change the subject, look away, blush, cough nervously or all of the above. They find it easier to praise others and often do. But whey they are on the receiving end of positive feelings, they openly display their discomfort.

Danielle and Avi had reached the boiling point in their marriage. For the first time in their 19 years of marriage, Avi had used the "D" word. Avi had always considered himself happily married and was even surprised to hear himself utter it. Danielle was devastated.

Significant, long standing in-law and parenting conflicts practically melted away in the months that followed, as Avi and Danielle learned how to speak and listen to each other more effectively.

"This would be a good opportunity for you both to practice expressing your positive feelings to each other," I suggested.

Avi was delighted. Danielle squirmed in her seat. I warned them both that it might require some practice and recommended they begin in my office.

Avi volunteered that he always felt frustrated by Danielle's discomfort with praise. For that reason, he jumped at the opportunity to be the first speaker.

"I really admire how well you manage our home and take care of the kids," Avi began enthusiastically. "Whenever they go out, they always look so neat and well dressed. Some kids you see on the street look poorly taken care of but I always feel proud of how our children look."

Danielle's face was visibly flushed. She started giggling nervously and then turned to me. "He is only saying that now because you told him to."

"Dr. Wikler may have instructed me to praise you now," Avi countered, "but those are my true feelings."

Turning to Danielle, I observed, "It seems that you are not comfortable hearing someone compliment you."

Danielle then revealed that she grew up in a "European" home where children were never praised directly. Her parents would occasionally praise Danielle and her siblings to neighbors or other relatives. It was considered "spoiling" children, however, to offer them any direct approval. "If we did not get punished or scolded," Danielle explained, "it meant we were well behaved."

It took another few weeks of communication exercises, both at home and in my office, for Danielle and Avi to achieve a relative comfort level in expressing their own and listening to each other's positive feelings. And when we met for our termination, or wrap-up, session, Danielle acknowledged how she felt about this aspect of the therapy.

"When you first asked us to express positive feelings here in your office, I thought you were out of your mind. And I thought to myself, 'I'm never going to be able to do this.' But, then, I thought a lot about what you said - that my being unable to accept compliments hurts Avi - and I decided to trust your judgment.

"Now that we've been expressing positive feelings to each other for the past few weeks, I see how important this is. I see how you were so right. This positive feelings business adds a dimension to our relationship that I never thought possible… And, yes…, we are much closer, now."

****

Excerpted with permission from, Ten Minutes a Day to a Better Marriage: Getting Your Spouse to Understand You by Dr. Meir Wikler (Artscroll/Mesorah Publications, 2003)

Published: Saturday, May 14, 2005

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Visitor Comments: 16

  • (16) Amy , July 1, 2009

    sadness, depression, anger, marriage

    I have a lot of anger towards my husband about his lack of getting a job. We have been married 8 years and he has worked for 1 year of it. He has a lot of things against him but I can not help but feel anger about everything he does. I just found out I am about to lose my job and am severely stressed and depressed about it. I don't want to take this all out on him but he always seems like the most likely target. I have no family where we live. It is in a small town with his family, I have no friends, and no one to talk to . I really feel that if I don't figure this all out I will lose my husband and my mind. Someone help.

  • (15) Zaahir , March 17, 2009

    Priceless Advice

    Let me start off by saying that I have an "AWESOME" husband who loves to talk to me and has been the glue that has kept our marriage together. When it comes to talking, I cannot say that I give him the same thing in return. I grew up in a household where there was not a lot of talking and no communication. Being all grown-up and married now, it is hard for me to do either.I know the importance of communicating, however, when I feel that I am going to be misunderstood or questioned in a bad way, I tend to go into this shell and not talk at all. Another problem I have is not stating how I feel, and when I do (as the 1st article Aaron & Sarah) I have a tendency to blow up. I don't want to lash out at my husband, which in turns gives him the deaf ear to me. I want to understand his needs and he understand mine. Reading the four points to a healthier marriage, will help me to take a different road to many of my problems. These steps will not solve nor fix everything over night, but it will be brighter future I believe. The cost of a wedding $15k, a vacation for two in New Zealand $3,399, keeping and maintaining a happy, healthy marriage...priceless

  • (14) Anonymous , February 11, 2009

    any advice

    I need some advice. My husband and I argue about our two special needs children that need different care and routines. My husband has little interest to learn how to handle our kids and ignores all the stuff the doctors have told us to do in certain situations. Making it very stressful on me. Eg: bedtime is at 9pm my husband would put them down 20 mins late because he is fooling around with them throwing them off the routine making it hard in the morning for me. my son punches and hits my husband instead of putting a weighted vest or redirecting him my husband will push him back and say stop then start yelling at him if it doesn't stop and my son gets more agressive. then I have to step in and calm my son down as he doesn't understand as he hits on impulse. I have tried to tell my husband how to handle it and make it clear that routine is a must. it seems its goes right over his head as again the next night I dread bedtime as it starts all over the routine gets messed up confusing our children and then melt downs happen which leads to us arguing after spending 40 mins to get our kids to bed. how do I make him understand

  • (13) Gee Gee , January 18, 2009

    Victim of Abuse - Repeat offender to women

    There is no way a person can help someone who doesn't want to be helped. There is no way a person can help someone who doesn't recognize he or she is the problem. The only way a person can be helped is for them to fall flat on their face and realize that this way of life sucks. I know a man who has been married 6 times to 6 different women, who is soon to be divorced by the 6th woman because he is abusive to her in all ways, no stone left unturned! This man is a prime example of how you can't change someone who doesn't want to be helped. When she divorces him, he'll just look for the next victim not recognizing that he is the problem and his own worst enemy...Need I say more?

  • (12) Kim , August 30, 2008

    Eye opener

    I thank God for this article because it helped me to see how I was adding to our communication problems. I long to talk to my husband, but he never wants to discuss anything. Hopefully with the use of these techniques, we can finally heal our relationship (with God of course). Otherwise, he will definitely feel that divorce is our only option. But will this work in an emotional abusive relationship? He has already moved out, had affairs, lied, and whatever else. So how do I trust that even after I use these ideas, that he will come around and mean what he says. Said too much, but I agree that the divorce rate is too high because we have become too lazy.

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About the Author

Dr. Meir Wikler

Dr. Meir Wikler is a psychotherapist and family counselor in private practice in Brooklyn, New York. He is also the author of, Partners With Hashem: Effective Guidelines for Successful Parenting (Artscroll/Mesorah, 2000).

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