Sickness in the Health Care System
A woman telephoned the Mount Sinai Hospital.
"Hello, I'd like to talk to someone who can give me some up-to-date information about one of your patients."
The operator said, "Please hold while I find someone who can help." Soon, an authoritative voice said, "I'm the hospital manager. Are you the lady who is asking about one of our patients?"
"Yes," she replied, "I'd like to know exactly how Rifka Levy in Room 23 is doing." He replied, "Levy, now let me see…Lewis, Levine, Levy… yes, I have Mrs. Levy's details here. It says she is doing very well. She's eaten two full meals and her doctor says if she continues improving, he is going to release her on Tuesday. Is that the information you need?"
The woman said, "Yes, it's wonderful news that she's going home on Tuesday. I'm so happy."
The manager then asked, "From your excitement, you must be one of Mrs. Levy's close family."
She says, "What close family? I am Rifka Levy. My doctor won't tell me anything."