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August 7, 2010
October 26, 2010 4:56 AM
By the way...
... He's right! One person can never know how the other one feels, and that only makes the situation worse. But in this video, that was so good! And sad at the same time, I wish the world could be normal again!
Miri of Geico Inc.,
August 22, 2010 11:40 PM
That was so nicely summarized!
August 9, 2010 8:03 PM
August 9, 2010 4:19 PM
Everything comes back
The question is not about outsourcing... because many things are also outsourced to domestic firms. The question is about off-shore outsourcing or off-shoring.
Most off-shore work is managed domestically and the profits from the lower cost work benefits american shareholders of american companies.
The short and mid term issue is lost domestic jobs. If you are impacted by this, no explanation can be satisfactory. Nevertheless, history will identify this as a time of redistribution of work to proper sourcing, not outsourcing. US labor will lose much of its "middle labor" to technology enabled sourcing off shore. That will leave the creative, the management and the lower service jobs domestically -- all to the profit of american shareholders and to those in the management and creative jobs.
The money comes back -- and it needs to be targeted to retraining american workers. The issue should not be that we retain phone support domestically.
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