A person who loses his temper easily might find it difficult to understand how someone else is able to remain calm in situations when he would become furious. Conversely, someone who is able to remain calm might have difficulty understanding why another person becomes angry in a situation when he remains calm.
A quick-tempered person should try to learn from someone who remains calm. He should try to see what he is telling himself about the situation and compare that with what the calm person is telling himself. By asking people who are able to handle difficult situations how they viewed an event, one can constantly find models to learn from.
(Daas Chochmah Umussar, vol.1, p.141; Rabbi Pliskin's Gateway to Happiness)
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