Sincerely apologizing is the best way to overcome the resentment and negative feelings of someone who is angry with you. However, at times it can be very difficult to apologize. When you tell yourself, "Just apologize," it can become easier.
If you really did something wrong, you have an obligation to apologize. At times, it's wisest to apologize even if you aren't really at fault. Your apology can create harmony. Have the strength and courage to "just apologize." Your sincere apology will totally calm some people.
Even if you need to apologize a number of times and find the right things to say each time, your initial apology is still the first step forward.
(from Rabbi Zelig Pliskin's book: "Conversations With Yourself", p.135) [Artscroll.com])
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About the Author
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Rabbi Zelig Pliskin is a noted psychologist and prolific author of 24 books, including Guard Your Tongue, Gateway to Happiness, Gateway to Self Knowledge, Love Your Neighbor, Growth Through Torah, The Power of Words, Consulting the Wise, and the recent Life is Now. Rabbi Pliskin lives in Jerusalem, and is the director of Aish HaTorah's Counseling Center and a senior lecturer at Aish's Essentials program and the Executive Learning Center. He was ordained at the Telshe Yeshiva in Ohio and holds a degree in Counseling Psychology.