When you communicate to others in a soft manner, this will calm someone who is already angry at you. This refers to both your tone of voice and the content of what you say. Be mentally prepared to apply this to someone who is likely to speak to you in anger.
When the person who is angry has a valid complaint against you, admit that he's right - and this will calm him down.
(see Vilna Gaon - Proverbs 14:30 and 15:1; Rabbi Pliskin - "Consulting
Self-confidence allows you to create goals -- and reach them. It lets you learn from your failures -- and move on to triumphs. It helps you
transform your potential into real achievement. With the help of Rabbi Zelig Pliskin, you will gain that self-confidence.
Rabbi Zelig Pliskin is the author of 25 books with his specialty in mastering happiness and other positive inner resources.
His last 15 books include: "Taking Action", "Happiness", "Kindness", "Courage", "Serenity", "Building Your Self-image" "Conversations with
Yourself" and "Marriage." These books are available at: Artscroll.com.
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