When you act with hostility and aggression toward others, they are likely to respond in a similar manner. When you shout at someone, he is likely to shout back. The reverse holds true if you are caring and cheerful toward others.
Therefore, for purely pragmatic reasons, we should be kind and friendly in dealing with others.
From the Torah perspective, however, this is not merely sound advice. It is an obligation.
(Rabbi Pliskin's Gateway to Happiness, pp. 136-7)
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